Technical Specifications Minimum PC/Workstation Requirements for all Courseware and Services Pentium 500MHZ or higher 256MB RAM Windows 2000, XP, 2003, Vista, Windows 7 – (Windows 7 MUST have the latest version of Java and Flash) Minimum 800x600 screen resolution with minimum 256 colors Minimum - a broadband (512 kbps or higher) connection recommended Sound card with speaker or headphones strongly recommended Internet Explorer 6.0 or higher. Because courseware launches in a pop-up window, pop-up blocking software must be disabled. Windows Media Player 9.0 or higher Javascript, DHTML and cookies must be enabled Sign-On sets a Student ID cookie and several session cookies. Student preferences, including simulation preferences, are stored in persistent cookies. Cookies are required for answering course questions and tracking student progress. Cookies (excluding preferences) are deleted each time the browser is closed. Macromedia Flash Player 8.0. Most Internet Explorer (IE) 5.5 and above browsers already have Flash installed for general web browsing - Allows for animation, simulations, and audio without significantly enlarging footprint. If Flash is not installed or is less than version 8, there is a one-step, one-time download directly from the Macromedia Web site – a dialog box will inform the student of a download or upgrade requirement. (Note: We do not recommend or support installation of the Yahoo toolbar included in the Flash download from the Macromedia site.). Estimated download time of 1 minute with 56K modem. If you have firewall or cookie management software, please allow www.mindleaders.com, courses.mindleaders.com, central.mindleaders.com, download.mindleaders.com, reports.mindleaders.com, reporting.mindleaders.com, vid.mindleaders.com, and link.mindleaders.com as trusted sites. Netscape, Safari and AOL browsers are not supported.   Browser Requirements If you are experiencing technical issues logging in or accessing the contents of our site, please make sure that you have checked the following items.   First party and session cookies are required to view this website. Click here to read how to enable them. The Privacy tab should be set to the medium position and no advanced cookie settings are necessary. JavaScript must be enabled in order to view our online courses. Click here to see how to enable JavaScript. Note that you will have to close this browser and open a new browser window after changing this setting. All pop-up blockers must be disabled. Also be sure to disable the default popup blocker that is built into the Windows XP operating system. Click here to check your browser requirements.   After checking the browser requirements, if you are still having trouble logging in, close your browser, open a new browser window, and try logging in again.     FAQs Answers to commonly asked questions.   Courses NOT Marked Complete In order for a course to be marked as complete, you must view every page of the course, view entire video segments, answer every question, and score at least an 85% or higher on the overall course score for the course to be marked as completed.   I launched the course and it just says "Please Wait..." and never launches. When launching courses, a "Security Box" sometimes appears. You must click OK in this box for the course to launch properly.   Courses do not retain book marking or do not mark as complete. When studying from a course, you MUST EXIT PROPERLY for the course information to be retained. Only exit by clicking "EXIT" within the course. Do not exit by closing the course window. Some courses launch in a separate window and retain the original window behind it. When EXITING the course, DO NOT close the original window until the message on the screen says its OK to do so.   After trying the steps outlined above, if you continue to experience technical issues, please contact support by clicking the support icon below.