Browser Requirements |
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If you are experiencing technical issues logging in or accessing the contents of our site, please make sure that you have checked the following items.
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- First party and session cookies are required to view this website. Click here to read how to enable them. The Privacy tab should be set to the medium position and no advanced cookie settings are necessary.
- JavaScript must be enabled in order to view our online courses. Click here to see how to enable JavaScript. Note that you will have to close this browser and open a new browser window after changing this setting.
- All pop-up blockers must be disabled. Also be sure to disable the default popup blocker that is built into the Windows XP operating system.
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Click here to check your browser requirements.
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After checking the browser requirements, if you are still having trouble logging in, close your browser, open a new browser window, and try logging in again.
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FAQs |
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Answers to commonly asked questions.
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Courses NOT Marked Complete
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In order for a course to be marked as complete, you must view every page of the course, view entire video segments, answer every question, and score at least an 85% or higher on the overall course score for the course to be marked as completed.
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I launched the course and it just says "Please Wait..." and never launches.
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When launching courses, a "Security Box" sometimes appears. You must click OK in this box for the course to launch properly.
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Courses do not retain book marking or do not mark as complete.
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When studying from a course, you MUST EXIT PROPERLY for the course information to be retained.
- Only exit by clicking "EXIT" within the course. Do not exit by closing the course window.
- Some courses launch in a separate window and retain the original window behind it. When EXITING the course, DO NOT close the original window until the message on the screen says its OK to do so.
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After trying the steps outlined above, if you continue to experience technical issues, please contact support by clicking the support icon below.
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