Customer Service Series - Single User
Regular Price: $59.95
Availability: Immediate
This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. The series also provides an overview of creating a customer service department giving useful tools for providing excellent customer service.
The series includes the following 5 courses:
* Defining Service
* Communicating
* Fixing Problems
* Building a Department
* Tools of the Trade
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